Frequently asked questions
We understand you might have questions before embarking on a refurbishment project. Here at London and South East Refurbishments, we aim to provide clear and transparent answers to ease your mind and build your confidence in our services.
Common customer queries
To help you get started, we've compiled answers to some of the most common questions our clients ask. As an honest and reliable family business with over 35 years of experience, we're dedicated to delivering exceptional results with clear communication and fair pricing.
Could you describe the typical process a customer goes through from their initial idea to the completion of a project with your team?
We will first visit your project and go through all your ideas. We then draw up a detailed, but easy-to-read estimate, where we break down your project step by step. Once the estimate is agreed, we will give you a summary of the works involved and a breakdown of costings. We then book in a date for the start of your project. We are always here if you have any questions.
What makes your family business stand out from other construction companies in London and the South East?
We have over 35 years of experience. We believe that having great communication between us and the client, and building up real trust, is key to successful projects.
Do I need Planning Permission?
Depending on what your project is, you may need to apply for planning permission, we can advise you on this before you projects starts and we can contact the relevant departments on your behalf.
How do I get an estimate for my project?
To get an estimate, please contact us via phone or email. We will arrange a convenient time to visit your property, discuss your ideas, and then provide a detailed breakdown of all the works involved and prices.
Can you manage the whole refurbishment project?
Yes, we are experienced in managing entire refurbishment projects from start to finish, ensuring a smooth and efficient process for our clients.
How long will my build take?
The duration of your build will depend on the scope and complexity of the project. After our initial consultation and assessment, we will provide you with a realistic timeline.
Let's bring your vision to life.
We are London and South East Refurbishments, an honest and reliable family business with over 35 years of knowledge and experience. We believe in listening to our clients and building trust to deliver the best results at fair prices. Let us bring your vision to life, with a smile.